Delivery Policy

Raccoon Teapot is an online women's fashion store offering dresses and other women's clothing through our website. This Delivery Policy explains how orders placed with Raccoon Teapot are prepared, shipped, and delivered.

By placing an order with Raccoon Teapot, you agree to the delivery terms described on this page. Please review your order information and shipping address carefully before completing checkout.

We ship eligible Raccoon Teapot products to the destinations available during checkout.

Delivery availability may vary depending on your country or region, carrier coverage, local restrictions, warehouse availability, and the shipping option selected at checkout.

• Available shipping destinations will be shown during checkout.
• Certain locations may have limited shipping options.
• Some remote areas may require additional delivery time.
• If we cannot deliver to the address provided, we may contact you or cancel and refund the affected order.

Orders are prepared after payment has been successfully completed and the order details have passed our standard verification process.

Processing time may vary depending on product availability, order volume, weekends, public holidays, promotional periods, and other operational factors.

• Processing begins after payment confirmation.
• Orders placed on weekends or public holidays may begin processing on the next business day.
• High-demand styles may require additional preparation time.
• We may contact you if additional order information is required.

Any applicable shipping fee will be displayed before you complete your purchase.

Shipping costs may vary according to the destination, selected shipping method, package weight, order value, promotional offers, and carrier availability.

The total amount shown at checkout will include applicable product charges and shipping fees before payment is submitted.

Delivery dates shown on our website or in shipping notifications are estimates rather than guaranteed arrival dates.

Actual delivery times may vary because of carrier delays, weather conditions, holidays, peak shopping periods, customs processing, local delivery conditions, or circumstances outside our reasonable control.

• Delivery times vary by destination.
• Tracking information may take time to update after shipment.
• Promotional periods may result in longer processing times.
• International orders may require additional customs processing.

Raccoon Teapot clothing is packed for transportation and may be folded before shipment to help protect the garment and reduce unnecessary package volume.

Because garments are folded during transportation, light creasing may occasionally appear when your order arrives. This is normal and does not usually indicate a product defect.

• Carefully remove garments from their packaging after delivery.
• Avoid using sharp objects close to the clothing when opening parcels.
• Light wrinkles may naturally relax after hanging or gentle steaming.
• Always follow the care instructions provided with the garment.

An order containing multiple styles, sizes, or colors may sometimes be shipped in more than one package.

Separate packages from the same order may have different tracking numbers and may arrive on different days.

• Receiving one parcel does not necessarily mean the complete order has been delivered.
• Check all tracking numbers associated with your order.
• If all tracking information shows delivery but an item is still missing, please contact us.

When tracking is available, shipment information will be sent to the email address associated with your order or displayed in your customer account.

Tracking may not update immediately after a shipping label is created. Please allow time for the carrier system to register the parcel.

If your tracking information has not changed for several business days, contact our support team and we will help review the shipment status.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

This may include your full name, street address, apartment or unit number, city, postal code, state or region, country, telephone number, and any other information required by the carrier.

• Review your delivery information carefully before payment.
• Contact us as soon as possible if an address correction is needed.
• Address changes cannot always be made after an order has shipped.
• Additional carrier fees resulting from incorrect address information may be the customer's responsibility where permitted by law.

A delivery may be unsuccessful if the address is incomplete, access to the property is unavailable, the recipient cannot be contacted, or the package is refused.

In these situations, the carrier may attempt redelivery, hold the package at a local facility, or return the parcel to the sender.

Additional shipping or re-delivery charges may apply where permitted by applicable law.

Please inspect your order shortly after delivery. If an item arrives damaged, incorrect, defective, or missing from your shipment, contact us as soon as reasonably possible.

To help us review the issue, we may request your order number together with photographs of the parcel, shipping label, garment, packaging, or other relevant details.

• Keep the original packaging until the issue has been reviewed.
• Send clear photographs showing the issue where possible.
• Do not return an item without following the applicable return instructions.
• Available solutions may depend on the circumstances and our applicable refund or return policy.

If your parcel appears delayed, is marked as delivered but cannot be located, or appears to have been lost in transit, please contact us.

We may ask you to provide your order number, tracking number, delivery address, and other information needed to review the shipment.

Where appropriate, we may work with the shipping carrier to investigate the delivery status. Resolution may depend on carrier records, tracking information, and the circumstances of the shipment.

When international shipping is available, orders may be subject to customs inspection, import duties, taxes, brokerage charges, or other fees imposed by the destination country.

Unless expressly included during checkout, these additional charges are not included in the product price or shipping fee.

Customs procedures vary by country, and Raccoon Teapot cannot guarantee how long local customs processing will take.

Raccoon Teapot may update this Delivery Policy from time to time to reflect changes to our shipping practices, carrier services, legal requirements, or website operations.

Any updated version will be published on this page together with a revised “Last updated” date.