Privacy Policy

We may collect information that you provide directly when you browse Raccoon Teapot, create an account, place an order, subscribe to our emails, contact customer service, or otherwise interact with our website and services.

• Name, email address, phone number, billing address, and shipping address
• Order details, purchased products, sizes, colors, purchase history, shipping information, and customer support messages
• Account login information, saved preferences, shopping cart activity, and wishlist information
• Payment confirmation information processed through secure third-party payment providers
• Device information, browser type, IP address, website activity, cookies, and analytics information

We use personal information to operate Raccoon Teapot, complete transactions, provide customer service, and improve your fashion shopping experience.

• To process orders, payments, shipping, returns, and refunds
• To send order confirmations, shipping notifications, and service updates
• To respond to customer questions, order concerns, and support requests
• To improve our website, women's clothing collections, product selection, and shopping experience
• To personalize product recommendations and website content where appropriate
• To send promotional emails, new-arrival announcements, seasonal collections, and special offers when you choose to subscribe
• To detect fraudulent transactions, protect website security, and prevent unauthorized activity
• To comply with applicable legal, tax, accounting, and regulatory requirements

Raccoon Teapot may use cookies, pixels, analytics tools, and similar technologies to remember your preferences, maintain items in your shopping cart, understand website performance, improve navigation, and support marketing activities.

Cookies may also help us understand which products, categories, and pages are most useful to our visitors.

You can control or disable certain cookies through your browser settings. However, disabling cookies may affect some website functions, including shopping cart or account features.

Raccoon Teapot does not directly store complete credit card numbers or sensitive payment credentials.

Payments are processed through third-party payment service providers. These providers process payment information according to their own security standards, terms, and privacy policies.

We may receive limited payment-related information, such as payment status, transaction identifiers, payment method type, or fraud-prevention results, where necessary to process your order.

We do not sell your personal information. We may share information with trusted service providers when reasonably necessary to operate Raccoon Teapot and complete your order.

• Payment processors and fraud-prevention providers
• Shipping carriers, fulfillment providers, warehouses, and logistics partners
• Website hosting and technical service providers
• Analytics and website performance providers
• Email and customer communication providers
• Customer support service providers
• Professional advisors, regulators, law enforcement, or government authorities when required by applicable law
• Relevant parties in connection with a merger, acquisition, reorganization, financing, or transfer of business assets

If you choose to subscribe to Raccoon Teapot emails, we may send you information about new women's fashion arrivals, seasonal collections, dresses, promotions, special offers, and style inspiration.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing messages.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages regarding your orders, account, payments, shipping, returns, or customer support requests.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, complying with legal requirements, preventing fraud, and resolving disputes.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

Raccoon Teapot uses reasonable administrative, technical, and organizational safeguards designed to help protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

However, no website, internet transmission, payment system, or electronic storage method can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account information and keep login credentials confidential.

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to request access to, correction of, deletion of, or restriction of certain personal information.

• Request information about personal data associated with your account
• Request correction of inaccurate information
• Request deletion where permitted by law
• Manage certain cookie preferences
• Unsubscribe from promotional communications

Some information may need to be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.

Raccoon Teapot is intended for a general consumer audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we may take reasonable steps to delete it.

Raccoon Teapot may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

When this Privacy Policy is updated, the revised version will be posted on this page with a new “Last updated” date.